3 Initiatives We’re Taking to Enhance Service & Efficiency
We understand that providing exceptional service while keeping costs in check is crucial in the success of your business. At Smarter Furnishings, we’re committed to continuously improving our services to better serve your needs and help you achieve your goals.
In this quick read, we’re sharing some of the exciting initiatives we’re taking on this year to help enhance service excellence and reduce costs for our customers.
1. Ramping Up Training & Development
We believe we have the best team in the business, and we believe that investing in their growth directly benefits you. As part of our investment in maintaining a strong team, we’re ramping up our training and development programs to ensure all of our employees are well-equipped to meet your needs efficiently and professionally. Enhancements to these programs will help reduce the likelihood of errors and provide the best customer experience possible.
2. Optimizing the Processes in Place
Navigating a volatile supply chain can be complicated. Efficiency is key to cost reduction, which is why our team is continuously reviewing and optimizing our suppliers and internal processes.
By eliminating bottlenecks and streamlining workflows, we’re able to respond to your requests more promptly. Our hope is that these process optimizations will make doing business with us even more seamless, adapting to better serve you along the way!
3. Learning from Our Customer Feedback Loop
Because your feedback is invaluable to us, we’re establishing a robust feedback loop that encourages every customer to share their thoughts and suggestions. This allows us to identify areas for improvement and implement changes based on your input. Together, we can refine our services and ensure they align perfectly with your expectations.
CRM Today, Customer Portal Tomorrow…
Over the past year, we’ve worked closely as a team on analyzing recent feedback from customer service surveys to see where we can improve. While we’re grateful to say we reached a new high on our customer service scorecard thanks to your input, our motto remains “1% better every day!”
To continue improving your experience, we’re investing in state-of-the-art software and tools to streamline our operations, boost efficiency, and deliver quicker, more reliable service. Our new customer relationship management (CRM) system allows us to track and handle your inquiries with greater precision, ensuring nothing falls through the cracks.
Moving forward, our goal is to create a customer service portal where you can easily track orders, find answers to your questions, and even request support online, saving you time but still allowing us to communicate with you directly.
We can’t wait to help you Rest Easy!