Our Process

Quality built from the inside out.

For over thirty years, we’ve proudly helped customers in many industries across the U.S. and Canada rest easier with quality furnishings and world-class service.

Three Steps to Smarter Furnishings

Whether you’re interested in shopping an existing collection or designing custom pieces, we’re here to serve as your dedicated furniture partner for operational success.


Every purchase order begins with a personalized consultation to go over specs, construction details, and cost. We consider this step a deep dive into exactly what you need from us to be successful in your industry. During this collaborative planning session, we’ll listen and learn from you in order to create the most efficient purchase order and project schedule possible.

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Design & Production.

Bring your products to life! When ordering from an existing collection, we’ll provide samples to review in your project setting before production begins. For custom furniture orders, we’ll work with you to nail down a design, put it into a line drawing, and render the piece or collection. From there, we’ll make any minor modifications needed before heading into mass production.

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On-time delivery and installation is critical to success in industries like education, healthcare, and hospitality. Because so much is dependent on this step, we prioritize it during the process by ensuring a member of our executive team is always present on installation day. This allows us to collaborate and adapt to any changes efficiently, so you have exactly what you need when you need it.

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Rest easy with progress updates along the way.

Our dedicated project managers are constantly tracking and communicating progress. From introduction to installation, they’ll be there to ensure you have everything you need to keep those who count on you happy, comfortable, and safe.

Complete your next project the Smarter way. Customized to fit your needs and schedule, Smarter Furnishings offers livestream demonstrations from our showroom or in-person at your location.

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“Smarter Furnishings has the ability to create custom furniture styles and sizes and fabricate what the designer wants for a project. They work with our designers to create drawings of a new product, then have a mock-up built in their factory to see how the prototype will work and look.”

Jane Brakefield, Director of Capstone Interiors

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